Delete Your AnnitaPlug Account
We're sorry to see you go. You can request deletion of your AnnitaPlug account and all associated personal data at any time. Please read the information below carefully before proceeding.
Three Ways to Delete Your Account
Option A: In the App
Open AnnitaPlug → Go to Settings → Tap "Delete Account" → Confirm. This is the fastest method and starts the 30-day grace period immediately.
Option B: Use the Form Below
Fill out the account deletion request form on this page. Our support team will process your request within 48 hours.
Option C: Email Us
Send an email to support@an-nita.com with the subject line "Account Deletion Request" and include the email address registered to your AnnitaPlug account.
Account Deletion Request Form
What Happens During the 30-Day Grace Period
- Your account is marked as "deletion scheduled"
- You can continue to log in and use the app normally
- Logging in automatically cancels the deletion request
- Your wallet balance remains available
- Active orders and listings continue to process
- You receive a confirmation email with your scheduled deletion date
What Data Is Permanently Deleted
- Profile information (name, profile photo, business name, business logo)
- Contact information (email address, phone number)
- KYC verification documents (government ID, business registration documents)
- Chat messages and communications with other users
- Saved addresses and delivery locations
- Push notification tokens and device identifiers
- Biometric authentication data (already stored only on your device, never on our servers)
- Search history and app usage preferences
- Google Sign-In tokens and Passkey credentials
What Data Is Retained (Legal Requirements)
- Transaction records (7 years — ECOWAS and national financial regulations)
- Tax-related records (7 years — applicable national tax laws)
- Fraud prevention and security logs (retained as needed for security)
- Anonymized, aggregated analytics data (no longer linked to your identity)
AnnitaPay Wallet Balance
If your KYC verification is complete, your remaining wallet balance will be settled to your verified account via your linked payment provider (Orange Money, MTN MoMo, Ecobank, or UBA) within 30 days of deletion.
If your KYC verification is not complete, you must complete it before account deletion to receive your wallet balance. Contact support@an-nita.com for assistance.
Wallet balances are denominated in USD. Settlement amounts are converted to local currency at the prevailing rate.
Need Help?
If you have any questions about account deletion or need assistance, contact us:
Email: support@an-nita.com
You can also cancel your deletion request at any time by simply logging into the AnnitaPlug app.
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