Customer Service
Returns Policy
Easy returns and exchanges for your peace of mind
14-Day Return Window
Plenty of time to decide
You may request a return within 14 days of delivery for most items. We want you to be completely satisfied with your purchase.
Return eligibility:
- • Items must be unused and in original packaging
- • All tags and labels must be intact
- • Include original receipt or order confirmation
- • Return initiated from your order detail page
Quick Refund Process
Fast and reliable refunds
Refunds are processed within 5-10 business days after we receive and inspect your returned items.
Refund timeline:
- • Return received: 1-2 business days for inspection
- • Refund approved: 2-3 business days for processing
- • Funds returned: 2-5 business days to your account
- • Email notification sent at each step
Non-Returnable Items
Items that cannot be returned
Some items may not be eligible for returns due to their nature or customization.
Exceptions include:
- • Perishable goods (food, flowers, etc.)
- • Custom orders and personalized items
- • Digital downloads and software
- • Intimate apparel and swimwear
- • Items marked as final sale
How to Return
Simple return process
Initiating a return is quick and easy through your order dashboard.
Return steps:
- • Go to your orders and select the item to return
- • Choose return reason and condition
- • Print the return shipping label (free)
- • Package item securely and drop off at shipping location
- • Track return status in your dashboard
Exchanges Available
Swap for different size/color
Prefer an exchange instead of a refund? We've got you covered.
Exchange benefits:
- • No restocking fees for exchanges
- • Free shipping on exchange items
- • Quick processing within 2-3 business days
- • Same price or pay difference for upgrades
Questions About Returns?
Our customer service team is here to help with any return or exchange questions.
Related Policies
Last updated: April 17, 2026